Trends in support services desired 2001 to 2004
| 2001 | 2002 | 2003 | 2004 | |
| Peers/colleagues | 37.70% | 52.40% | 56.30% | 59.30% |
| Consultations | 41.00% | 47.60% | 68.30% | 56.60% |
| Online resources | 41.70% | 50.00% | 52.40% | 41.20% |
| Hands-on training | 48.20% | 38.10% | 48.70% | 41.20% |
| Small group hands-on | 41.50% | 45.20% | -- | 41.20% |
| Customized training | 37.10% | 38.10% | 36.40% | 37.40% |
| Events | 25.70% | 19.00% | 37.10% | 28.00% |
| New Media Centers | - | - | 41.40% | 27.50% |
| TA or PA | 29.90% | 50.00% | 51.70% | 25.30% |
| Student help | -- | -- | 29.30% | 20.90% |
| Award Program | 19.80% | |||
| Work done for a fee | 6.90% | 14.30% | 14.70% | 13.70% |